Refund Policy

This Refund Policy governs refund requests for subscriptions purchased through Privora at privora.io. All billing is handled by Paddle.com, our Merchant of Record, in accordance with their billing terms and applicable consumer protection laws.

1. Subscription Model

Privora offers paid plans at $20 USD/month (Starter) and $50 USD/month (Agency). Your subscription renews automatically on the same date each month until cancelled. You may cancel at any time from your account settings under Settings → Billing.

2. Cancellation

You may cancel your subscription at any time. When you cancel:

• Cancellation takes effect at the end of your current billing period
• You retain full Pro access through the end of the paid period
• No further charges are made after cancellation
• Your account reverts to the Free tier at the end of the billing cycle

3. Refund Eligibility

7-Day Money-Back Guarantee (New Subscribers)

If you are a first-time subscriber and are not satisfied with Privora Pro within 7 days of your initial payment, you may request a full refund. Refund requests must be submitted within 7 days of the charge date by emailing support@privora.io with your account email and reason for the request.

Subsequent Renewals

After the initial 7-day window, subscription fees are generally non-refundable. However, we evaluate refund requests for recurring charges on a case-by-case basis in the following circumstances:

• Service outage: If the Service was unavailable for more than 72 continuous hours in a billing period due to our fault, you may request a prorated credit or refund.
• Duplicate charge: If you were charged more than once for the same period, the duplicate charge will be refunded in full.
• Billing error: If the amount charged does not match your plan price, the difference will be refunded.

Consumer Rights

If you are located in a jurisdiction with mandatory statutory rights (such as the EU Consumer Rights Directive or UK Consumer Contracts Regulations), those rights apply and are not excluded by this policy. Paddle.com, as Merchant of Record, is responsible for processing refunds in accordance with these requirements.

4. How to Request a Refund

To request a refund:

1. Email support@privora.io from your account email address
2. Include "Refund Request" in the subject line
3. Provide your account email, the charge date, and the reason for your request

We will respond within 3 business days. Approved refunds are processed by Paddle within 5–10 business days and returned to the original payment method.

5. Non-Refundable Items

The following are not eligible for refunds:

• Free tier usage (no charges apply)
• Charges more than 90 days old (except where required by applicable law)
• Accounts terminated due to violation of our Terms of Service
• Partial months remaining after a mid-cycle cancellation (except where legally required)

6. Contact

For billing or refund questions, contact us at support@privora.io. For disputes that cannot be resolved directly with us, you may also contact Paddle.com through their support channels as our payment processor.